Privacy Policy

Qmethod is a wellness business based in Bridgetown, Western Australia. We provide remedial massage, corrective movement, mobility training, breathwork, nervous system support, educational content, appointment-based services, and a paid membership video library. We are committed to handling personal information responsibly and in accordance with applicable privacy obligations.

Who we are

In this policy, Qmethod, we, us, and our refer to Qmethod and its website operations, services, and membership offerings. This policy applies to personal information collected through our website, contact forms, appointment booking tools, membership registration, newsletter signups, payment and subscription systems, and related communications.

What information we may collect

Depending on how you interact with Qmethod, we may collect personal information such as your name, email address, phone number, suburb or location details, appointment preferences, account login details, membership registration information, billing or subscription details, and any information you choose to provide in forms, emails, or messages.

When you book a service, request information, or complete a contact form, we may also collect details relevant to your enquiry or booking. If you join a membership, we may collect information needed to create and manage your account, provide access to member content, and administer your subscription. If you sign up to receive updates or newsletters, we may collect your contact details and communication preferences.

How we collect information

Qmethod may collect personal information directly from you when you contact us, submit a form, book an appointment, register for a membership, make a payment, subscribe to updates, or communicate with us by email or through the website. We may also collect information automatically through cookies, analytics tools, and website technologies that help us understand how visitors use the site.

How we use personal information

Qmethod may use personal information to respond to enquiries, provide services, manage appointments, administer memberships, process registrations, deliver member content, process payments and subscriptions, send service-related communications, provide customer support, improve the website and user experience, maintain security, keep business records, and comply with legal or regulatory obligations.

We may also use information to communicate with clients about bookings, schedule changes, account access, membership updates, service information, and relevant business notices. Where permitted, we may send newsletters or marketing communications, and you can opt out of those communications at any time.

Bookings, memberships, and client communications

If you use Qmethod to book an appointment or join a membership, your information may be used to confirm your booking or registration, manage attendance or access, send reminders, maintain your account, support subscription management, and provide the services or content you have requested. This may include communications about your membership status, payment status, login access, and customer support matters.

Payments and third-party services

Qmethod may use third-party service providers to operate parts of the website and business, including payment processors, booking tools, membership systems, email platforms, analytics providers, hosting services, and website plugins. These providers may collect, process, or store information on our behalf where necessary to deliver their services.

Payments and subscriptions may be processed through third-party providers such as PayPal. When you make a payment, some information is handled directly by the payment provider in accordance with its own privacy practices and terms. Qmethod does not generally store full payment card details on its website unless this is expressly supported and secured by the relevant payment provider. We encourage users to review the privacy policies of PayPal and any other third-party booking or membership tools used on the site.

Where booking or membership functionality is provided through third-party systems, those platforms may process information required to manage appointments, subscriptions, account access, and member services. Qmethod selects tools it believes are appropriate for business use, but their handling of data is governed by their own policies and practices.

Cookies and website analytics

Qmethod may use cookies and similar technologies to support website functionality, remember preferences, improve performance, understand visitor behaviour, and measure the effectiveness of content or campaigns. Cookies may be set by Qmethod or by third-party services integrated into the website.

Analytics tools may collect information such as pages visited, time spent on the site, navigation paths, device type, browser type, and general location data. This information helps Qmethod improve the website, troubleshoot issues, and better understand how visitors engage with our services and content. You can usually manage cookies through your browser settings, although disabling cookies may affect some website features.

How information is stored and protected

Qmethod takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This may include website security measures, password protection, restricted access to systems, secure third-party platforms, software updates, and other administrative and technical safeguards appropriate to the nature of the information we hold.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. For that reason, Qmethod cannot guarantee absolute security, but we work to maintain appropriate protections for the information we collect and hold.

When information may be shared

Qmethod may share personal information with trusted service providers where reasonably necessary to operate the website, process payments, manage bookings, administer memberships, deliver communications, host data, provide technical support, or assist with analytics and business operations. We may also disclose information where required or authorised by law, to respond to legal requests, to protect our rights or safety, or as part of a business or compliance process.

We do not sell personal information to third parties.

Access, correction, and deletion requests

You may contact Qmethod to request access to personal information we hold about you, to ask that information be corrected, or to request deletion of personal information where appropriate. We may need to verify your identity before processing a request, and in some cases we may retain certain information where required for legal, accounting, operational, or legitimate business reasons.

Retention of records

Qmethod retains personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, managing memberships, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations. When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

Third-party websites

Our website may contain links to third-party websites, platforms, or services. Qmethod is not responsible for the privacy practices, content, or security of those third-party sites. If you follow a link to another website, you should review that website’s own privacy policy and terms before providing personal information.

Updates to this policy

Qmethod may update this Privacy Policy from time to time to reflect changes to our services, website features, legal obligations, or business practices. Any updated version will be published on this page with effect from the date it is posted.